THE TECHNOLOGY ERA MAGAZINE
Intelligent Contacts Named Top Company of the Year for 2021 by The Technology Era Magazine
Magazine cites the flexibility and speed of its contact center telephony platform to quickly transition business communication from onsite to remote during the early stages of 2020’s pandemic.
Intelligent Contacts, which provides omnichannel communications and revenue cycle management tools for some of the largest accounts receivables organizations and hospital systems in the US, has been named Company of the Year by The Technology Era.
The magazine looked at how culture, adaptability, and customer satisfaction drive innovations in technology and influence greater creativity and purpose in the marketplace.
Innovative Technology Adapts and Responds to Unforeseen Obstacles
“The pandemic had an economic impact in almost every industry and our clients were no exception,” said Jeff Mains, CEO of Intelligent Contacts. “A few of our clients saw drops in business and still haven’t fully recovered, but others adapted and rebounded quickly. Most of our clients faced the immediate challenge of transitioning 100s of employees from the office to home. We were able to make that transition quick and painless.”
Intelligent Contacts’ contact center software is cloud-based, and they already supported multiple clients deploying a remote, work-from-anywhere environment. Additionally, the bulk of those work-from-anywhere businesses were in the financial services industry, and required the highest level of data security.
The highest level of innovation is software that solves incredibly complex problems through a simple user interface
Companies choose Intelligent Contacts because they want to increase productivity and performance while removing operational complexity. Businesses today are looking for technology that doesn’t require dedicated IT staff to support or manage. Companies want technology that works, doesn’t come with a 200-page manual, and can be configured by the same people who use it every day.
“We don’t even have a manual for our products,” said Mains. “If we design a solution that requires a product manual, we’ve built it wrong. We’ve stayed ahead of the curve by building products that can be configured and managed by our clients’ existing operations team.”
Our software can be accessed securely from anywhere and consumer data is always protected. It’s designed to give leadership complete and full visibility across their contact center—regardless of where employees are working.
— CEO JEFF MAINS